Rights & responsibilities

Partnering with patients, families & carers (REACH)

You know yourself or your loved one best and this is why we want you to let us know if you notice a worrying change.

At Burnside Hospital we use a system called R.E.A.C.H, which is a communication process designed to help you share your concerns with us that maybe worrying to you and that have not yet been addressed or acted on by staff. On your admission to the hospital, staff will refer you to further information on how you can use the R.E.A.C.H process.

R Recognise
E Engage
A Act
C Call
H Help is on its way

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We're a not-for-profit community hospital with NO government funding.

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Any surgical or invasive procedure carries risks. Seek advice from an appropriately qualified health practitioner before proceeding with any procedure.