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Our Quality & Safety Performance

Our Performance

The delivery of high-quality and safe care is at the heart of all that we do at Burnside Hospital.

In order to know where our level of care sits compared to other hospital and best practice, we benchmark ourselves against an external standard. This standard may be drawn from a larger average (e.g. comparing results with a national average) or best in class results.

Benchmarking allows us to identify areas in which we are succeeding, areas for improvement and track progress on those improvements.  

Medibank Patient Experience Survey

Going to hospital isn’t an everyday experience and it can often be daunting, so it’s not surprising that popular health insurer, Medibank's members want greater transparency and help navigating the healthcare system.

With this new information you are able to see what people thought of their hospital experience - how staff interacted with them, how clearly they received advice about their medicine, their care while they were in hospital, the quietness and cleanliness of the hospital and how they were discharged when going home.

Medibank Member Experience

To view the latest results for Burnside Hospital, please click here.


This information is intended to provide you with insights into other Medibank members’ experiences when staying overnight in hospital.

Although hospitals are rated on members’ experiences of the communication and engagement with doctors, often in private healthcare, patients choose their doctor before going to hospital, and doctors may work across more than one private and public hospital.

The score for how likely a member would be to recommend a hospital to family and friends is rounded to the nearest whole number.

The patient experience results for an individual hospital are compared to similar sized hospitals that we have at least 25 completed survey responses for, including private, and some public, hospitals. When completing a survey, a member may not answer all areas. For example, if the member did not get given any new medication whilst in hospital, they would not answer questions relating to medicine communication and engagement.

Patient experience information will not be available for all hospitals, as hospitals must have a minimum of 25 Patient Experience Surveys completed by Medibank members in the last 12 months, for their results to be published. This report has been produced by Medibank and does not represent official HCAHPS results. Learn more about how hospital results have been compared.

This information is reflective of Medibank members’ experience when staying overnight in hospital for acute care. This information does not represent rehabilitation, psychiatric or day procedure admissions.

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Any surgical or invasive procedure carries risks. Seek advice from an appropriately qualified health practitioner before proceeding with any procedure.
Any surgical or invasive procedure carries risks. Seek advice from an appropriately qualified health practitioner before proceeding with any procedure.