Rights & responsibilities

Do you have a complaint, compliment or suggestion?

At Burnside Hospital we aim to provide you with the highest possible standard of patient care.

However, we realise that there may be times when you are not satisfied with the service or the care you receive. If so, you are entitled to express an opinion or make a complaint without concern. In the first instance, you should discuss the issue with your doctor or the Clinical Manager / After Hours Hospital Coordinator of the ward and attempt to resolve the situation. Where the problem cannot be resolved, you may convey your concerns in writing to the Chief Executive Officer who will investigate your complaint or concern to resolve the matter as quickly as possible.

Alternatively you may use the “Your Impressions are Important to Us” form that can be found in the patient compendium in each room, or completed online here.

We will strive to quickly resolve any matter of concern to you or your family. If you think we warrant positive feedback, please also let us know what we are doing well.

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