Burnside Hospital had been accredited by Australia’s leading independent authority on healthcare, the Australian Council on Healthcare Standards (ACHS), continuously since 1985. This is a professional and national recognition awarded to healthcare facilities that meet defined standards.
In August 2018, ACHS recognised the high quality care delivered to patients of Burnside War Memorial Hospital by awarding it another four years accreditation through its EQuIPNational program.
The EQuIPNational program is a rigorous, consumer focused program which measures how effective a healthcare organisation is in terms of patient care, based on standards developed by ACHS and the Australian Commission for Safety and Quality in Health Care in consultation with industry and consumers. These standards address the quality of the whole healthcare organisation and are developed with consumer input. It is a tool for healthcare organisations to continuously improve the quality of health care they deliver to the community.
Organisations must demonstrate, during a four year period, how they have improved the healthcare services they deliver. The Burnside Hospital has achieved an outstanding result in this latest ACHS accreditation process, reflecting the ongoing hard work, professionalism and commitment of the Board, management team, staff and volunteers to providing safe, contemporary care to every patient, every time.
The overall approach to meeting the requirements of the accreditation program which encompasses the mandated 10 National Safety and Quality Health Service Standards was evidenced during the 2018 Periodic Review.
The survey provided Burnside an opportunity to demonstrate the strong commitment it has to providing safe, high quality healthcare to its consumers.
The lead surveyor commenced the summation conference by saying:
‘How lucky are you, the staff of Burnside & how fortunate are the consumers of Burnside Hospital’s services to be here? It is evident through our meeting with you all & staff throughout the hospital that safety & quality is embedded throughout the organisation, it is endemic & part of your very fibre.’
She went on to say that, in 10 years of surveying she has never commenced a summation conference in that manner. All surveyors agreed that they would be extremely happy to be a patient at Burnside Hospital.
Some of the key findings of the accreditation team include:
- Quality and safety are worn as a ‘badge of honour’ by all staff
- Facilities are hotel standard
- The hospital is adapting to changing consumers
- The clinical handover process is a highlight
- Clinical practice is well-articulated with active engagement of patients
- Every area is clean and well-organised
- Patient safety in identifying and mitigating risks is evident in every instance
- Housekeeping are actively engaged in mitigating infection risk
- Patients are provided with excellent information about their medications
- Structured patient/procedure matching protocols reflect the hospital-wide approach to patient identification
- A systematic approach taken to the prevention and management of pressure injuries
- Visiting medical specialists were complimentary regarding nursing staff responsiveness to patient’s clinical deterioration
- A strong multidisciplinary approach to falls prevention
- Language, nutritional, spiritual and cultural needs are examined and provided for
- The quality of food was high including meals from the patient menu
- Labour allocation allows for optimum nursing care
- Very comprehensive coding management supports medical reporting
- Increasing resource allocation for technology and information safety is proactive rather than reactive
‘The team at the Burnside Hospital are very proud of our tradition of care for generations of our community and we are tirelessly committed to providing safe, contemporary care both now and in the future. We recognise that improvement is a never-ending task rather than being about receiving periodic certification, however our wider team’s focus on meeting changing consumer requirements and providing excellence in patient care has served us well in this instance.’
Heather Messenger, CEO of the Burnside Hospital