Patient Amenities and Services

Most of our inpatient rooms are single rooms designed with your comfort in mind. Each room features air conditioning, an ensuite bathroom, and large windows inviting plenty of natural light. Many rooms also offer beautiful outlooks, and at our Toorak Gardens site some rooms have private courtyards which enhance your stay.

All rooms are equipped with:

• Televisions.
• Wi-Fi access.
• Direct dial telephones.
• Nursecall systems.
• Daily newspapers in print and digital formats.
• Small safes and fridges (at Toorak Gardens only).

If you have any specific needs or preferences before your admission, please don’t hesitate to let our team know. We want to ensure that everything is prepared and in place for your arrival so you can focus on your recovery.

Nourishing meals are an important part of your recovery journey. We believe that delicious, nutritious food is not only essential for good physical health, but also contributes to your overall comfort and satisfaction during your stay at Burnside Hospital.

Our talented chefs take great pride in preparing freshly-cooked hot and nutritious meals on-site every day, making each dish with care and attention to detail. We provide a high-quality dining experience, offering a diverse and thoughtfully crafted menu that caters to a wide range of tastes and dietary needs to support your health and well-being during your hospital stay.

Whether you have specific dietary preferences, require gluten-free, dairy-free, low-sodium, or other specialty meals, our team is dedicated to meeting your needs.

Our team is always happy to assist with any preferences or questions you may have about your meals, so that you feel well-cared-for during your stay.

At Burnside Hospital, we want your stay to be as comfortable and enjoyable as possible, including your in-room entertainment experience.

While we provide access to free-to-air television, radio, and free Wi-Fi, we also encourage patients to bring their own devices such as a tablet, iPad, smartphone or laptop so you can take full advantage of your home streaming options like Netflix, Stan, and other services.

By bringing your own devices, you can enjoy your favourite shows, movies, and other entertainment from the comfort of your room. Whether you're looking to relax with a film, binge-watch a series, or stream music, you'll have plenty of options at your fingertips.

Our free Wi-Fi helps you stay connected while enjoying uninterrupted streaming during your stay.

If you need assistance setting up your device or connecting to the Wi-Fi, our friendly staff are here to help.

We aim to make your stay as enjoyable and relaxing as possible, so you can focus on your recovery while staying entertained and connected with the outside world.

During your stay, our housekeeping team will clean your room daily to ensure your comfort and maintain a hygienic environment.

Cleaning times may vary, and this routine follows the highest infection control standards to provide you with a safe and pleasant experience.

Burnside Hospital promotes the health and safety of staff, patients, and visitors to our Toorak Gardens and Stepney facilities. Our hospitals are smoke-free and vape-free environments.

Smoking and vaping are strictly prohibited throughout all Burnside Hospital buildings at our Toorak Gardens and Stepney sites. This includes the adjoining outdoor areas and within 10 metres of the facilities’ boundaries. Attunga Gardens (Toorak Gardens) is also a designated smoke-free outdoor space with signage in place, in collaboration with the City of Burnside.

Electronic cigarettes (e-cigarettes) are also not permitted for use by staff, patients, or visitors.

Our policies are designed to protect the health of everyone who attends Burnside Hospital by eliminating exposure to tobacco smoke and related products in and around the hospital. Our hospital is committed to reducing harm caused by the use of tobacco, e-cigarettes and vapes, promoting a positive message of health and well-being across the community.

For improved post-operative outcomes, we recommend patients stop smoking prior to surgery and refrain from smoking for at least two weeks after surgery.

We encourage anyone seeking support to quit smoking to visit the Quitline website or call 13 78 48 for guidance and resources.

As part of our dedication to creating a safe and healthy environment, we also ask that visitors refrain from bringing alcohol onto Burnside Hospital’s premises.

Together we can create a healthier environment for all who come to Burnside Hospital.

Burnside Hospital is committed to maintaining a safe, healthy and supportive environment for all our patients, staff, and visitors. As part of this commitment, we ask that visitors refrain from bringing alcohol onto hospital grounds.

For maternity patients and their newborn babies, we understand that the birth of a child is a time for celebration. However, we discourage the use of alcohol during this special time, as it may interfere with the health and well-being of both mother and baby.

Alcohol consumption can impact recovery and may also pose safety risks, particularly in the maternity ward where new mothers and their infants require the utmost care and attention.

To ensure a safe and healing environment for all, we request that guests respect this policy and find alternative ways to celebrate.

If you require any further information or assistance regarding our alcohol policy, please feel free to speak with our staff.

We appreciate your understanding and cooperation.

Burnside Hospital deeply cares that every patient feels understood, comfortable, and supported throughout their Hospital experience.

Communication is an essential part of delivering high-quality care, and we recognise that language barriers can sometimes make medical experiences more challenging. To address this, we offer interpreter services for patients and their families who require assistance with language or communication during their hospital stay.

Our interpreter services help you fully understand your care plan, medical instructions, and important information about your medical procedure, treatment and recovery.

Professional interpreters assist in a wide variety of languages, ensuring that every detail is communicated accurately and effectively. This service helps bridge any gaps in communication, allowing you to feel confident and well-informed.

To help us provide the best possible support, we encourage you to inform us about your interpreter needs as early as possible. This will allow us to arrange for an interpreter to be available whenever you need them. 

The team at Burnside Hospital understands the importance of spiritual care and the comfort it can provide during your hospital experience. While we do not offer in-house chaplaincy services, we are committed to supporting your spiritual needs.

If you would like spiritual guidance or assistance during your stay, our staff are more than happy to contact your chosen spiritual representative on your behalf. Whether it's a visit from a clergy member, pastor, or another faith leader, we can help coordinate their presence to align with your preferences and requirements.

To ensure that your spiritual needs are met and allow us to make the necessary arrangements, we encourage you to inform us of any specific requests prior to your admission.

Whether you’re a patient, a visitor or a family member, our on-site cafes are the perfect place to unwind and enjoy a refreshment or a bite to eat.

Café Otto at Toorak Gardens

Café Otto offers a wide selection of freshly made meals, snacks, and beverages to suit all tastes. From nutritious options to comfort foods, the menu is designed to accommodate a variety of dietary preferences.

Whether you’re in the mood for a hearty lunch, a light snack, or just a coffee to brighten your day, Café Otto provides a warm and inviting environment where patients and visitors can relax, recharge, and connect.

Dining at Café Otto means you don’t have to travel far for quality food and drink, making your experience at Burnside Hospital that much easier.

Three Sons Café at Stepney

Three Sons Café at Stepney Hospital has been thoughtfully designed to provide patients, visitors, and staff with nutritious, convenient, and affordable meal options. It is a great place to enjoy fresh meals and drinks, perfect for refuelling during your hospital visit.

Known for its welcoming atmosphere and delicious offerings, the cafe serves a range of breakfast items, sandwiches, salads, hearty lunches, and beverages.

Whether you're grabbing a quick bite or taking some time to enjoy a coffee with family and friends, Three Sons Café is the ideal spot. Its proximity within the Stepney hospital grounds makes it a convenient and easy choice for anyone visiting or staying at the hospital.