Privacy and Information
This section provides general information about your rights and responsibilities as a consumer of our health services.
Healthcare is a collaborative journey, and at Burnside Hospital, we are here to guide and support you every step of the way. We are committed to ensuring your personal and health information is respected, protected, and used responsibly. We understand that clear, accessible information is essential for patients, families, and visitors to make informed decisions and feel confident in their care.
This section brings together key resources about your rights, privacy, and participation in your healthcare journey.
Each link below provides detailed guidance, practical advice, and reassurance, reflecting our values of transparency, respect, and patient-centred care. We encourage you to explore these resources and reach out if you have any questions as your understanding and trust are central to the care we provide.
Your Privacy Matters
At Burnside Hospital, we treat your privacy as a cornerstone of trusted care. Our Privacy Statement reflects our steadfast commitment to protecting your personal and health information, in full compliance with the Australian Privacy Principles under the Privacy Act.
Informed Consent
At Burnside Hospital, obtaining your informed consent isn't just a formality—it’s a deeply held commitment to your rights and involvement in your own healthcare. We believe that truly patient‑centred care begins with clear, timely, and compassionate communication.
Open Disclosure
At Burnside Hospital, we uphold your right to be informed when things don’t go as planned in your care. That’s why we follow a policy of Open Disclosure—a commitment to clear, compassionate communication if an unintended incident occurs during your treatment.
Australian Charter of Healthcare Rights
At Burnside Hospital, your rights are at the heart of everything we do. We proudly support and uphold the Australian Charter of Healthcare Rights—a national framework that sets out what you, or someone you care for, can expect when receiving health care in Australia.
Private Patients Hospital Charter
At Burnside Hospital, we wholeheartedly support the Private Patients’ Hospital Charter—a national standard that ensures private patients are fully informed and empowered throughout their hospital journey.
Your Feedback Matters
At Burnside Hospital, we believe that the best care comes from listening—truly listening—to you. Your experiences, insights, and suggestions help us grow, evolve, and ensure we’re meeting your needs every step of the way.
Patient and Family Escalation of Care
At Burnside Hospital, we believe that effective healthcare is a partnership between patients, families, and our dedicated team. If you ever feel that your concerns are not being addressed or that your care needs are not being met, we encourage you to speak up.
Health Literacy for Patients
Health literacy is the ability to find, understand, and use health information and services to make decisions about your health. It's not just about reading medical terms—it's about feeling confident in navigating your health journey.
