Referral List ‑ Additional Support for Aged Care Recipients

The Charter of Aged Care Rights (the Charter) sets out the rights of all people receiving Government-subsidised aged care services. The Charter applies regardless of the type of care or service.

The Charter makes it easy to understand what quality care looks like. It also gives clear expectations about the services supplied by aged care providers. The Charter is a requirement of the Aged Care Act 1997.

You can read the Charter of Aged Care Rights in full on their website.

My Aged Care is a federal government agency which assists individuals and their families to access aged care assessments, services and supports. 
Phone: 1800 200 422

OPAN provides information and advocacy for recipients of older people receiving government-funded aged care. Consumers can speak to an advocate on the Aged Care Advocacy Line during their open hours.
Phone: 1800 700 600

The Aged Rights Advocacy Service can assist you with an advocate to help aged care consumers to resolve issues or concerns with providers of community care and residential care. They may also provide consumers with assistance to link in to services and supports, as well as information about prevention of abuse.   
Phone: (08) 8232 5377 or Aged Care Advocacy Line: 1800 700 600

The officer of the South Australian HCSCC provides advice and services for raising complaints with providers of health and community services, as well as providing information to providers on how to manage and respond to complaints. 
Phone: (08) 7117 9313 or 1800 232 007

Dementia Australia provides information and support to people with dementia, their family, friends and carers. The National Dementia Helpline can provide support, guidance, information and advice during their open hours. 
Phone: 1800 100 500

Agedcare alternatives is a service which helps older people, their carers and families to find and understand information about aged care supports through their care finder program.
Phone: (08) 8373 9133

Older people’s movement and the peak body representing the rights, interests and futures of South Australians aged 50+. A not for profit, independent and non-partisan organisation with a strong direction to call out ageism, overcome disadvantages and inequalities and fostering of respect for the diversity of ageing across South Australia. It offers unique programs that create new possibilities for and with older South Australians.
Phone: (08) 8232 0422

Advanced care directives empower you to make clear legal arrangements for your future health care, end of life, preferred living arrangements and other personal matters. You can learn more about advanced care directives and access templates for creating your own through the SA Health website.