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Handy Hints

How to Enable Wi‑Fi Calling on Your Device While in Hospital ‑ Android Users

A nurse in a blue checked shirt gently checks the wrist of an older male patient resting comfortably in a hospital bed with monitoring equipment.

Wi-Fi calling lets you make and receive calls and texts using a Wi-Fi network instead of your mobile signal. This is especially helpful in places with poor cellular coverage, like hospitals. 

Follow the steps below to easily enable Wi-Fi calling on your Android device while in Burnside Hospital.

Note: The steps to enable Wi-Fi Calling may vary slightly depending on your phone brand (Samsung, Pixel, OnePlus, etc.). Devices from 2017 or later, or running Android 12 or higher, are generally required to support Wi-Fi Calling, though exact requirements can vary by brand.

  1. Open Settings
    Tap the Settings app (gear icon).
  2. Go to Connections / Network & Internet
    Tap either Connections or Network & Internet, depending on your phone.
  3. Tap “Wi Fi Calling”
    If you don’t see it directly, try: 
    Tap Mobile Network > Advanced
    Or open the Phone app > tap 3 dots > Settings > Wi Fi Calling
  4. Turn On Wi Fi Calling
    Tap the switch to enable it.
  5. Set Preferences (Optional)
    If offered, choose: 
    Wi Fi Preferred – Uses Wi Fi when available
    Cellular Preferred – Uses mobile network first
  6. All set! 
    You should now see a small Wi‑Fi calling icon in your status bar, indicating that Wi‑Fi calling is active.

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Disclaimer: This fact sheet provides general information only and is not intended to replace professional medical advice, diagnosis, or treatment. For specific advice regarding your health or medical concerns, please consult your healthcare provider. Burnside Hospital does not accept any responsibility for any loss or damage arising from reliance on the information provided. In case of urgent medical needs, please contact your nearest emergency department.

Created: September 2025  |  Reviewed: June 2026

Burnside Hospital acknowledges the Kaurna people as the Traditional Owners of the land and waters on which we live and care for our community.
We recognise their Native Title Rights to Country, and we pay our respects to Elders past, present and emerging.

Visit burnsidehospital.asn.au for more information