Press Ganey Patient Survey

20 July 2017

As part of our commitment to continual improvement, Burnside Hospital are conducting a patient survey to gain a better understanding about our patients’ experiences.

Press Ganey Associates will be conducting this survey on our behalf and will select patients randomly to mail survey information post discharge .Press Ganey Associates are an international benchmarking company whose mission is to assist organisations in improving the patient experience

The survey will span 8 weeks until 21st August, during this time patients will be selected randomly to receive a survey – 336 inpatients including surgical/medical, obstetric & sleep patient & 286 day procedure patients will receive a survey. Completed surveys are confidential and results will be used to improve patient services and facilities.

Should you receive a survey, we would greatly appreciate your assistance in completing it to support our efforts to improve the patient experience at Burnside Hospital.