Question / Indicator |
Burnside |
Category Average |
Explanation of the nature of treatment |
99% |
95% |
Caring and compassionate attitude of Doctors |
99% |
96% |
Privacy of room |
99% |
91% |
Helpfulness of admission staff |
99% |
95% |
Respect for privacy during stay |
99% |
95% |
Cleanliness of the room |
99% |
95% |
Understanding of admission staff |
99% |
92% |
Information on hospital’s arrangements |
92% |
84% |
Your date and time of admission |
96% |
90% |
Advice on likely discharge date and procedures |
89% |
80% |
Wait for a bed |
97% |
92% |
Explanation of hospital routines by admission staff |
91% |
81% |
Consistency of information |
98% |
92% |
Satisfaction with private/shared accommodation |
98% |
93% |
Caring and compassionate attitude of nursing staff |
96% |
92% |
Length of time nursing staff took to respond to call |
91% |
86% |
Ease of identifying roles of different staff members |
87% |
80% |
Helpfulness of other hospital staff |
98% |
93% |
Enough time spent discussing treatment while in hospital |
96% |
90% |
Opportunity to ask questions about your condition or treatment |
96% |
91% |
How well individual needs were responded to |
96% |
91% |
Quality of meals |
94% |
84% |
Amount of food each meal |
95% |
90% |
Timing of meals |
98% |
92% |
Menu catered for special dietary requirements |
95% |
87% |
Access to food outside meal times |
82% |
69% |
Meals for partner or carer |
80% |
62% |
Cleanliness of bathroom |
98% |
94% |
Quiet and restfulness of room |
95% |
84% |
Facilities for belongings – availability, security and ease of use |
95% |
89% |
Provided with information about how to make a formal complaint at hospital |
64% |
45% |
Hospital provided Medibank Private’s brochure – “Ten Tips for Safer Health Care” |
30% |
21% |
Sufficient notice about your date and time of discharge |
93% |
87% |
Would recommend hospital to family/friends |
97% |
94% |
